Nigel Donovan
Our Contract
When making an appointment with me to tune or repair your piano, either by phone or email, we are making a contract.
What you can expect of me
I will be as prompt as I can and try to phone you if I might be more than 20 minutes late.
A tuning generally takes from 1 to 1½ hours depending on how out of tune the piano is. I will always endeavour to maintain the highest standards regardless of the quality of your instrument.
I am fully covered by Public Liability Insurance provided by the PTA.
What I would expect from you
Please do not forget the appointment. If I arrive at the appointed time and find no one in, I will wait for 20 minutes before posting an invoice for the full amount. This is in keeping with many other self-employed professionals.
If you do have to cancel an appointment, I would request reasonable notice in order to reschedule my diary.
A quiet environment is conducive to a good tuning. Televisions and washing machines can be distracting.
Bear in mind that I need to remove the casework to access the inside of your piano. It would be helpful if the top of the piano is cleared before my arrival.
